AI Chatbot for Optometrists.
An AI chatbot for optometrists that answers eye exam and eyewear questions 24/7, captures appointment requests, and gets them to your front desk fast.
3-day free trial · Monthly or annual billing · Cancel anytime
Front-desk questions, 24/7
Answer patient questions while the doctor is in an exam.
When the doctor is mid-exam and your optician is helping someone pick frames, the phone keeps ringing with the same questions: do you take new patients, how long does an eye exam take, do you do contact lens fittings, are you open Saturdays. Zurvo answers those instantly from your own website — and it sticks to front-desk territory. It shares what to expect at a visit as your site describes it, but it never gives medical advice, judges a symptom, or recommends treatment. Anything clinical goes to your team.
- Answers questions about exams, contact lens fittings, hours, and what to bring to a first visit
- Works evenings and weekends, when people actually plan their eye care
How it works
Set it up between patients.
Zurvo learns from the pages you already have — your services, your doctors, your optical brands, your new-patient info — and answers only from that. If your site doesn't say whether you offer myopia management or carry a certain frame line, Zurvo says it doesn't know instead of making something up, and flags the gap so you can add it.
- Trains on your website plus any files, like a new-patient packet or services list
- Answers cite the page they came from — nothing improvised
- One embed line on your site and it's answering the same day
Vision plans
What can it say about vision insurance?
Exactly what your website says — which vision plans you accept and how your practice handles out-of-network claims, with the source page cited. It does not verify anyone's coverage or quote their out-of-pocket cost; instead it captures the patient's name, number, and plan so your front desk can check benefits and call back with a real answer. Patients get an honest response at 9pm instead of a voicemail box.
- Relays your accepted plans as published on your site
- Hands benefit checks to your front desk with the patient's details attached
The optical side
Keep eyewear shoppers on your site.
A big share of your business walks in through the optical, and those shoppers browse at night — comparing your frame selection against ordering online. Zurvo answers the questions that keep them local: whether you carry kids' frames, whether you fill outside prescriptions, how long lenses take to come in, whether you do adjustments and repairs. A question about progressives or a broken hinge becomes a captured name and number instead of a lost sale.
- Answers frames, lenses, repairs, and outside-prescription questions from your own pages
- Captures the shopper's details so your optician can follow up
Appointment requests
Send appointment requests straight to your front desk.
Zurvo doesn't touch your schedule — your front desk keeps control of the book. It captures the request (name, number, and whether it's a routine exam, a contact lens fitting, or a new patient) and sends it to your team right away, so the callback happens while the patient is still deciding between you and the practice down the street. Every conversation is recorded, and Insights shows you what patients keep asking that your site doesn't answer.
- Captures exam and fitting requests with the details your scheduler needs
- Shows you the questions your website leaves unanswered
An AI chatbot for your optometry practice.
Zurvo is an AI chatbot for optometrists and eye care practices that answers patient questions 24/7 from your own website — exams, contact lens fittings, vision plans, frames — captures the appointment request, and gets it to your front desk fast. It handles the front-desk questions, not the clinical ones: it never gives medical advice or asks for health details, and an eye emergency should always be a call to your office, not a chat window.
See how it works, lead capture, and human handoff for the questions that need a person. AI Insights shows you what patients keep asking that your site doesn’t answer. Plans start at $39/mo with a 3-day trial — see pricing.
Frequently asked questions.
How does an AI chatbot help my optometry practice?
It answers front-desk questions around the clock — exams, contact lens fittings, vision plans, frames, hours — captures appointment requests with name and number, and gets them to your team fast. Your staff spend less time on the phone repeating the same answers, and fewer after-hours visitors slip away to another practice.
Does it give medical or eye health advice?
No. Zurvo doesn't diagnose, interpret symptoms, or recommend treatment, and it doesn't ask for health details. It answers practical questions from your website — services, what to expect at a visit, hours, payment options — and anything clinical is handed to your team. It's also not for emergencies: a sudden eye injury or vision change should be a phone call to your office or urgent care, not a chat.
Can it tell a patient whether we take their vision plan?
It can share which plans your website lists as accepted, with the source page cited. What it can't do — and won't pretend to — is check an individual patient's coverage or estimate their cost. Instead it collects the patient's details and plan name so your front desk runs the benefits check and calls back with the real answer.
Can it schedule the eye exam?
No — Zurvo doesn't connect to your scheduling system. It captures the appointment request with the patient's name, number, and what they need, and sends it to your front desk, so your team books the slot and keeps control of the calendar.
Will it answer questions specific to our practice?
Yes. It learns from your own website and any documents you upload, so answers reflect your real doctors, services, frame lines, and hours. If a patient asks something your site doesn't cover — say, whether you offer ortho-k — it says it doesn't know and flags it so you can add the answer.
How long does setup take, and what does it cost?
About five minutes. Zurvo trains on your website and any documents you upload, then one pasted line of code puts the widget live. Plans start at $39/mo after a 3-day free trial — a card is required to start, and canceling is self-serve.
Answer every customer, even when your team can't.
See Zurvo answer from your own services, pricing, and policies — and capture the lead when a customer needs you.
3-day free trial · Monthly or annual billing · Cancel anytime