Terms of Service.
Effective date: July 6, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Zurvo Inc. (“Zurvo”, “we”, “us”, or “our”). They govern your access to and use of the Zurvo platform, websites, embeddable chat widget, application programming interfaces, and related services (collectively, the “Service”).
By creating an account, clicking “I agree” (or a similar control), starting a free trial, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” and “your” refer to that entity. If you do not agree to these Terms, you may not access or use the Service.
PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE IMPORTANT DISCLAIMERS ABOUT THE ACCURACY OF AI-GENERATED CONTENT (SECTION 8), A LIMITATION OF LIABILITY (SECTION 15), AND A MANDATORY ARBITRATION PROVISION AND CLASS-ACTION WAIVER (SECTION 18).
1. Definitions
“Account” means the account you register to access and use the Service.
“Customer Content” means all data, text, documents, website content, files, URLs, images, and other materials that you or your Authorized Users submit to, upload to, or direct the Service to crawl, index, or process, including the content on which you train a Chatbot.
“Chatbot” means an AI-powered conversational agent that you create and configure through the Service and deploy on your own website or other properties.
“AI Output” means the responses, summaries, suggestions, classifications, and other content generated by the Service, including by a Chatbot, in response to inputs from you or from End Users.
“End User” means any visitor to your website or other property who interacts with a Chatbot you deploy, or whose data is otherwise collected through the Service.
“End User Data” means any personal or other information that an End User provides through, or that is collected by, a Chatbot, including chat messages, contact details captured for lead generation, and images an End User uploads.
“Authorized User” means an individual you permit to access and use the Service under your Account, such as an employee or contractor.
“Subprocessor” means a third party engaged by Zurvo to process Customer Content or End User Data in connection with providing the Service.
2. Eligibility and Accounts
2.1 Eligibility. The Service is intended for business use. You must be at least 18 years old and able to form a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.
2.2 Registration. To use the Service you must register for an Account and provide accurate, current, and complete information. You agree to keep your Account information up to date.
2.3 Account security. You are responsible for safeguarding your credentials and for all activity that occurs under your Account, whether or not authorized by you. You must notify us promptly at support@zurvo.ai if you become aware of any unauthorized use of your Account. We are not liable for any loss arising from unauthorized use of your Account that results from your failure to maintain the confidentiality of your credentials.
2.4 Authorized Users. You may permit Authorized Users to access the Service under your Account. You are responsible for your Authorized Users’ compliance with these Terms and for all acts and omissions of your Authorized Users.
3. The Service
3.1 Description. Zurvo is an embeddable AI chatbot platform. The Service lets you create a Chatbot, train it on Customer Content (including by crawling pages of your website and by uploading documents), embed the Chatbot as a widget on your website, capture leads, hand off conversations to a human, and view analytics. A Chatbot generates answers grounded in the Customer Content you provide.
3.2 License to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.
3.3 Changes to the Service. We are continually improving the Service and may add, modify, or discontinue features from time to time. We will not materially reduce the core functionality of the Service during a paid subscription term without notice. We may suspend or discontinue the Service in whole or in part where required to protect the Service, comply with law, or address a material risk.
4. Free Trial
4.1 Trial terms. We may offer a free trial of the Service. The free trial lasts three (3) days and requires a valid payment method at sign-up. During the trial, your use is subject to hard caps of fifty (50) messages and one hundred (100) crawled or indexed pages. When one of these caps is reached, the affected functionality pauses for the remainder of the trial.
4.2 Conversion and cancellation. Unless you cancel before the trial ends, your subscription will begin automatically at the end of the trial and your payment method will be charged the fee for the plan you selected. If you cancel before the end of the trial, you will not be charged. You may cancel at any time before the trial ends through your Account settings.
4.3 Eligibility. We may determine your eligibility for a trial in our discretion and may modify or discontinue trials at any time. Trials are intended for new customers evaluating the Service.
5. Subscriptions, Fees, and Billing
5.1 Plans. The Service is offered on the following paid subscription plans, each available with monthly or annual billing:
- Launch — $39 per month, or $372 per year ($31/mo billed annually): 500 messages per month, 100 pages indexed, 1 Chatbot.
- Growth — $89 per month, or $852 per year ($71/mo billed annually): 3,000 messages per month, 300 pages indexed, 3 Chatbots.
- Scale — $179 per month, or $1,716 per year ($143/mo billed annually): 12,000 messages per month, 1,000 pages indexed, 10 Chatbots.
Annual plans are billed once in advance for the year and provide a 20% discount versus paying monthly; monthly and annual plans include the same usage allowances. We do not currently offer a free plan. Current plan details are shown at the time of purchase and may be updated from time to time as described in Section 5.6.
5.2 Billing and renewal. Subscription fees are billed in advance on a recurring basis for the billing interval you select — monthly for monthly plans, or once per year for annual plans. By subscribing, you authorize us and our payment processor to charge your payment method the applicable fee at the start of each billing cycle. Your subscription renews automatically at the end of each cycle — each month for monthly plans, or each year for annual plans — until you cancel.
5.3 Cancellation. You may cancel your subscription at any time through your Account settings (“self-serve”). Cancellation takes effect at the end of the then-current billing cycle, and you retain access to your paid plan through the end of that cycle — through the end of the current year for annual plans. Fees are non-refundable except where required by law. We do not provide refunds or credits for partial billing periods, including the unused portion of an annual term. If you cancel a free trial before it ends, you will not be charged.
5.4 Downgrades and upgrades. You may change your plan through your Account settings. If you downgrade, your Customer Content is retained, but plan limits and available features change to those of the new plan at the time the change takes effect. If your usage exceeds the limits of a plan you downgrade to, affected functionality may pause as described in Section 6.
5.5 Payment processing and taxes. Payments are processed by our third-party payment processor (currently Stripe). We do not store full payment card numbers. You are responsible for providing accurate billing information and for all taxes associated with your purchase, other than taxes based on our net income.
5.6 Fee changes. We may change our fees or introduce new charges. We will provide notice of any fee change that applies to your subscription before it takes effect, and the change will apply to the next billing cycle after the notice period. If you do not agree to a fee change, you may cancel your subscription before the change takes effect.
5.7 Non-payment. If a charge fails or your Account becomes past due, we may suspend or downgrade your Account and pause the Service until payment is resolved.
6. Usage Limits and Caps
6.1 Hard caps. Each plan includes monthly message and indexed-page limits, and trials include the caps described in Section 4. These are hard caps. Message and indexed-page allowances are measured per month on every plan, including annual plans. When you reach a cap, the affected functionality — for example, a Chatbot’s ability to answer messages — pauses until your usage resets at the start of your next monthly usage period or until you upgrade to a plan with higher limits.
6.2 No overage billing. We do not bill overage charges for exceeding your plan limits. Instead of charging you more, the Service pauses the affected functionality as described in Section 6.1. You are responsible for choosing a plan appropriate to your expected usage.
6.3 Fair use. You may not attempt to circumvent usage limits, and you may not use the Service in a manner that imposes an unreasonable or disproportionately large load on our infrastructure or that interferes with the operation of the Service for other customers.
7. Customer Content
7.1 Ownership. As between you and Zurvo, you retain all right, title, and interest in and to your Customer Content. These Terms do not grant us any ownership rights in your Customer Content.
7.2 License to operate. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, index, display, process, and otherwise use your Customer Content solely as necessary to provide, maintain, secure, and improve the Service for you, including to train and operate your Chatbot and to generate AI Output. This license exists only for as long as we host your Customer Content and terminates when your Customer Content is deleted, except to the extent retention is required to comply with law or as permitted in Section 16.
7.3 Your responsibilities and warranties. You are solely responsible for your Customer Content, including its accuracy, legality, and your right to use it. You represent and warrant that: (a) you own or have the necessary rights, licenses, and permissions to submit your Customer Content and to grant the license in Section 7.2; (b) you have the right to crawl, index, and process any website or document you direct the Service to use; and (c) your Customer Content and its use through the Service do not infringe or violate the rights of any third party or any applicable law.
7.4 Aggregated and de-identified data. We may generate and use aggregated or de-identified data derived from use of the Service — for example, aggregate usage statistics — to operate, analyze, and improve the Service, provided that such data does not identify you, your Authorized Users, or any End User.
8. AI Output — Accuracy, Review, and Deployment
8.1 AI Output is not guaranteed to be accurate. The Service uses artificial intelligence to generate AI Output based on your Customer Content and on models operated by us and by third-party AI providers. AI Output is generated automatically and may be inaccurate, incomplete, out of date, or otherwise unsuitable for your purposes. Even when a Chatbot is grounded in your Customer Content, it may produce responses that are wrong, misleading, or not what you intended. We do not warrant, and expressly disclaim any warranty, that AI Output is accurate, reliable, complete, current, or fit for any particular purpose.
8.2 You are responsible for reviewing and deploying your Chatbot. You are solely responsible for configuring, testing, and reviewing your Chatbot before and after you deploy it on your website, and for the AI Output your Chatbot produces to your End Users. You decide whether, where, and how to deploy a Chatbot. You should independently verify AI Output before relying on it, and you are responsible for any decision made or action taken based on AI Output.
8.3 No professional advice; prohibited high-risk uses. The Service is a general-purpose tool and is not a substitute for professional judgment. You must not configure or deploy a Chatbot to provide medical, legal, financial, or other professional advice, or to make or automate decisions in circumstances where an error could result in death, personal injury, or serious physical, financial, or legal harm, unless you have implemented appropriate human review and independent safeguards and are lawfully permitted to do so. You are responsible for ensuring your use of the Service complies with all laws and regulations applicable to your industry and to automated and AI-generated communications.
8.4 Third-party AI providers. AI Output is produced with the assistance of third-party AI providers identified in Section 12. Your inputs and Customer Content may be transmitted to and processed by those providers to generate AI Output. Their processing is subject to their own terms, and we do not control the models they operate.
8.5 Similar output. AI Output is not unique, and the Service may generate output for other customers that is the same as or similar to your AI Output. We make no representation that AI Output is original or that it does not resemble output provided to others.
9. Your Responsibilities Toward End Users
9.1 You control the Chatbot experience. When you deploy a Chatbot on your website, your End Users interact with it in your name and as part of your business. As between you and Zurvo, you are responsible for the Chatbot experience you present to your End Users, including the notices you provide and the consents you obtain.
9.2 Notice and consent. You are responsible for providing your End Users with all legally required notices and for obtaining all legally required consents relating to the Chatbot and the collection and processing of End User Data, including any disclosure that the End User is interacting with an automated system, any privacy notice, and any consent required for the collection of contact information, the processing of chat messages, or the processing of images an End User uploads. You must maintain your own privacy policy and terms governing your End Users’ use of your website and the Chatbot.
9.3 Data protection roles. With respect to End User Data processed through the Service, you are the data controller (or equivalent) and Zurvo is a data processor (or equivalent) acting on your instructions. Our processing of End User Data on your behalf is governed by our Data Processing Addendum, which is available upon request from privacy@zurvo.ai and is incorporated into these Terms where it applies. You are responsible for ensuring you have a lawful basis for the collection and processing of End User Data and for responding to End User requests to exercise their rights, and you will not instruct us to process End User Data in a manner that violates applicable law.
9.4 Lead capture and images. The Service allows a Chatbot to capture contact details from End Users for lead generation and to accept images an End User uploads, which may be processed by AI. You determine what data to collect and are responsible for the lawfulness of collecting and using it. You must not use the lead-capture or image features to collect sensitive personal data unless you have a lawful basis and appropriate safeguards to do so.
10. Acceptable Use
10.1 Prohibited conduct. You will not, and will not permit any Authorized User or End User to, use the Service to:
(a) violate any applicable law or regulation, or infringe or misappropriate the intellectual property, privacy, publicity, or other rights of any third party;
(b) create, train, or deploy a Chatbot that provides medical, legal, financial, or other regulated professional advice in violation of Section 8.3, or that engages in any prohibited high-risk use;
(c) generate, transmit, or store content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, hateful, or that exploits or harms minors;
(d) transmit malware or other harmful code, or attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service;
(e) scrape, harvest, or index content you do not have the right to use, or use the crawling functionality against any website or property without authorization, or otherwise engage in unauthorized data collection;
(f) reverse engineer, decompile, or disassemble the Service, or attempt to derive its source code, except to the extent this restriction is prohibited by law;
(g) resell, sublicense, or make the Service available to third parties except as expressly permitted, or use the Service to build a competing product or service;
(h) send unsolicited bulk or spam communications, or use the Service in a way that generates an unreasonable load on our infrastructure or attempts to circumvent usage limits;
(i) use the Service to develop, train, or improve any separate machine-learning model or foundation model; or
(j) misrepresent the origin of AI Output, or use the Service to deceive or mislead in a manner prohibited by law.
10.2 Enforcement and suspension. We may investigate suspected violations of these Terms and may suspend or terminate your access to the Service, remove Customer Content, or pause a Chatbot, where we reasonably believe you have violated these Terms or where necessary to protect the Service, our other customers, or third parties. Where practicable and not prohibited, we will give you notice.
11. Intellectual Property
11.1 Zurvo IP. The Service, including all software, models we operate, user interfaces, documentation, and the Zurvo name, logos, and branding, and all intellectual property rights in them, are and remain the exclusive property of Zurvo and our licensors. Except for the limited license granted in Section 3.2, these Terms do not grant you any rights in the Service or our intellectual property.
11.2 Feedback. If you provide us with suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into the Service without any obligation or compensation to you.
12. Third-Party Services and Subprocessors
12.1 Subprocessors. We use third-party providers to deliver the Service. Our current Subprocessors include: Supabase (application hosting and database), Vercel (application hosting), Stripe (payment processing), Resend (transactional email), and OpenRouter, OpenAI, Anthropic, and Google (AI model processing). The subprocessor table in our Privacy Policy is the authoritative list of our current Subprocessors. We may update our Subprocessors from time to time, and we will announce material changes by updating that policy with a revised effective date.
12.2 Third-party terms. Your use of the Service depends on these third parties, and their processing is subject to their own terms and policies. We are not responsible for third-party services we do not control, and their availability may affect the Service.
13. Confidentiality
13.1 Confidential Information. “Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was known to the receiving party without obligation of confidentiality, or is independently developed without use of the disclosing party’s Confidential Information.
13.2 Obligations. Each party will use the other party’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to its personnel and advisors who need to know it and are bound by confidentiality obligations. A party may disclose Confidential Information if required by law, provided it gives reasonable prior notice where permitted.
14. Disclaimer of Warranties
14.1 “As is”. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
14.2 No guarantee of results or availability. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT AI OUTPUT WILL BE ACCURATE OR MEET YOUR REQUIREMENTS. WE DO NOT CURRENTLY HOLD ANY SECURITY OR COMPLIANCE CERTIFICATION, AND NOTHING IN THE SERVICE OR THESE TERMS SHOULD BE INTERPRETED AS A REPRESENTATION THAT WE DO.
14.3 Exceptions. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
15. Limitation of Liability
15.1 Exclusion of indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 Cap on liability. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. The limitations in Sections 15.1 and 15.2 do not apply to: (a) a party’s indemnification obligations under these Terms; (b) a party’s breach of its confidentiality obligations; or (c) a party’s willful misconduct or fraud.
15.3 Basis of the bargain. The disclaimers and limitations in Sections 14 and 15 reflect the allocation of risk between the parties and form an essential basis of the bargain. They apply even if a limited remedy fails of its essential purpose.
16. Term, Termination, and Data
16.1 Term. These Terms apply from when you first access the Service and continue until your Account is terminated.
16.2 Termination by you. You may terminate these Terms at any time by cancelling your subscription and closing your Account through your Account settings, as described in Section 5.3.
16.3 Termination or suspension by us. We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms (including the Acceptable Use provisions in Section 10), if required to comply with law or protect the Service or third parties, or if your Account remains past due.
16.4 Effect of termination. On termination, your right to access and use the Service ends and your Chatbots stop operating. Sections that by their nature should survive — including Sections 7 (ownership provisions), 8, 9, 11, 13, 14, 15, 17, 18, and 19 — survive termination.
16.5 Data export and deletion. You may export your Customer Content through the Service while your Account is active, and, on request, for a period of thirty (30) days following termination. After that period, we will delete your Customer Content and End User Data from the active Service within thirty (30) days and from routine backups within ninety (90) days, except where we are required to retain data by law, in which case it is deleted or de-identified when the retention obligation ends.
17. Indemnification
17.1 By you. You will defend, indemnify, and hold harmless Zurvo and our officers, directors, employees, and agents from and against any third-party claim, and any resulting losses, damages, liabilities, and reasonable costs and attorneys’ fees, arising out of or relating to: (a) your Customer Content; (b) your Chatbot, its AI Output, and your deployment of it; (c) End User Data and your collection and processing of it, including your obligations under Section 9; (d) your use of the Service in violation of these Terms or applicable law; or (e) your breach of these Terms.
17.2 Procedure. We will promptly notify you of any claim subject to indemnification, allow you to control the defense and settlement (provided you may not settle in a manner that imposes any obligation or admission on us without our consent), and reasonably cooperate at your expense.
18. Dispute Resolution
18.1 Informal resolution. Before initiating any formal dispute, the parties agree to attempt in good faith to resolve the dispute informally by contacting us at legal@zurvo.ai.
18.2 Binding arbitration. Except as provided in Section 18.3, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, on an individual basis. You and Zurvo waive the right to a trial by jury and to participate in a class, collective, or representative action.
18.3 Exceptions. Either party may bring an individual action in small-claims court and may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information.
18.4 Opt-out. You may opt out of the arbitration and class-action-waiver provisions of this Section 18 by sending written notice to legal@zurvo.ai within thirty (30) days of first accepting these Terms. Your notice must include your name, the email address associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
19. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Subject to Section 18, the state and federal courts located in Berks County, Pennsylvania will have exclusive jurisdiction over any dispute not subject to arbitration, and the parties consent to the personal jurisdiction of those courts.
20. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we will provide reasonable notice, such as by posting the updated Terms with a new effective date or by notifying you through the Service or by email. Changes take effect on the date stated in the notice. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.
21. General
21.1 Entire agreement. These Terms, together with any policies and addenda referenced in them (including our Privacy Policy and, where applicable, a Data Processing Addendum), constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings on the subject.
21.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.
21.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. A waiver is effective only if in writing.
21.4 Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary or, if it cannot be, severed, and the remaining provisions will remain in full force and effect.
21.5 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, and failures of third-party services or Subprocessors.
21.6 Relationship of the parties. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
21.7 No third-party beneficiaries. These Terms do not confer any rights on any third party, including any End User.
21.8 Notices. We may provide notices to you by email to the address associated with your Account or by posting within the Service. You may provide notices to us at legal@zurvo.ai or by mail to Zurvo Inc., 4712 Penn Ave, Unit 7090, Sinking Spring, PA 19608, United States.
21.9 Contact. Zurvo Inc., 4712 Penn Ave, Unit 7090, Sinking Spring, PA 19608, United States.