AI Chatbot for Physical Therapy Practices.
An AI chatbot for physical therapy practices that answers referral, insurance, and first-visit questions 24/7 and sends new-patient requests to your front desk.
3-day free trial · Monthly or annual billing · Cancel anytime
While your therapists are treating
Answer the front desk questions nobody can get to.
In a PT clinic the phone rings during one-on-one treatment time. Your front desk is checking a patient in, collecting a copay, and confirming tomorrow's schedule while a caller waits on hold with a simple question: do I need a referral, do you take my insurance, do you have evening slots. Meanwhile the person who just left the orthopedist's office with a script is on your website at 8pm comparing clinics. Zurvo answers that website visitor instantly from your own site — so the questions your site can answer stop competing with the patients standing at your counter.
- Answers referral, hours, location, and first-visit questions the moment they're asked
- Covers evenings and weekends, when new patients actually research where to rehab
How it works
Trained on your clinic's site, live in minutes.
Zurvo reads your website — plus anything you upload, like a new-patient packet, your accepted insurance list, or your cancellation policy — and answers only from that content. It's a front-desk assistant, not a clinician: it handles logistics and never gives medical advice, exercise recommendations, or opinions on whether therapy is right for someone's injury. Anything clinical goes to your team.
- 1. Point Zurvo at your website and upload your new-patient forms or FAQ sheet
- 2. Add the widget to your site with one line of code
- 3. It answers visitors from your content, captures new-patient requests, and surfaces the questions it couldn't answer
The questions patients actually ask
What questions can a chatbot answer for a physical therapy clinic?
A physical therapy chatbot answers the front-desk questions that fill your voicemail: whether a patient needs a referral or can start through direct access, which insurance plans you list as in-network, what to wear and bring to an initial evaluation, how long visits run, and whether you offer services like dry needling, aquatic therapy, or sports rehab. Zurvo pulls every answer from your own pages — a cash-based practice and an in-network clinic each get answers that match how they actually operate. Ask it something your site doesn't cover and it says so instead of guessing.
- Handles referral, scheduling-logistics, parking, and what-to-expect questions with your real policies
- Explains your services — manual therapy, post-op rehab, workers' comp, telehealth — as your site describes them
Insurance, handled honestly
Relay your insurance list without promising coverage.
Insurance questions fill a PT front desk's day, and they're the most dangerous ones for a bot to freelance. Zurvo only relays what your website states — the plans you list, your self-pay rates if you publish them — and cites the page it came from. It never verifies a specific patient's benefits, quotes their copay, or estimates visit counts. When someone needs their coverage confirmed, it captures their name and number so your front desk runs the verification like always.
- Answers plan questions strictly from your published insurance information
- Turns benefits-verification requests into captured leads for your front desk
Fill the callback list
Capture the new patient before the referral goes cold.
Most people leave the doctor's office with a PT script and a decision to make — and plenty of them visit two or three clinic websites before calling anyone. Zurvo talks with them, answers what they need, and collects their name, phone, and what they're coming in for. Your front desk gets an email with a summary and recent transcript and calls back to schedule the evaluation while the referral is still fresh, instead of finding a week-old voicemail.
- Collects name, contact details, and the reason for the visit inside a normal conversation
- Emails your team the moment a request comes in — your front desk schedules every appointment
Know your patients
See what your website isn't answering.
Zurvo saves every conversation and shows you the questions patients ask most — including the ones it couldn't answer. If visitors keep asking about pelvic floor therapy, weekend hours, or whether you treat kids, and your site never says, you'll see it and fix the page. Fewer unanswered questions on the site means fewer patients who quietly pick the clinic that answered.
- See the real questions visitors ask, including the ones that went unanswered
- Spot the services, plans, and policies your website doesn't cover yet
An AI chatbot for your physical therapy practice.
Zurvo is an AI chatbot for physical therapy practices that answers website visitors’ referral, insurance, and first-visit questions 24/7 and captures new-patient requests for your front desk. Your therapists treat one-on-one and your front desk can’t be on the phone and at the counter at once — so the after-work visitor comparing clinics gets an instant answer instead of voicemail. It learns from your own website, so every answer reflects your real services, plans, and policies, and it sticks to front-desk territory: no medical advice, no triage, nothing clinical.
See how lead capture collects the details, how grounded answers keep the bot from inventing an insurance answer, and how human handoff lets your team take over any conversation. AI Insights shows you the questions your site couldn’t answer, so your pages keep improving.
Plans start at $39/mo with a 3-day trial — see pricing, start your 3-day trial, or try it live.
Frequently asked questions.
How does an AI chatbot help my physical therapy practice?
It takes the routine calls off a front desk that's already juggling check-ins, copays, and the schedule. It answers logistics questions around the clock, captures each new patient's name, number, and reason for the visit, and emails your team fast — so referrals convert into evaluations instead of going to the clinic down the road.
Will it give medical advice or tell someone whether they need PT?
No. Zurvo answers front-desk questions — hours, services, referrals, what a first visit looks like — never diagnosis, symptom triage, or exercise recommendations. If a visitor describes an injury and asks what to do, it captures their details for your clinicians rather than offering an opinion. That boundary is built in, not a setting.
Can it tell a patient whether we take their insurance?
Only as far as your website goes. If you publish a list of in-network plans or self-pay pricing, it quotes that and cites the source page — but verifying an individual's benefits or quoting an out-of-pocket cost is beyond any chatbot, so it takes the patient's name and number and hands the verification to your front desk.
Do patients need a referral to start, and can the bot explain that?
Yes, if your site explains it. Referral and direct-access rules vary by state and by plan, so Zurvo answers with exactly what your website says about your practice — and nothing more. If your pages don't address it, the bot says it doesn't know and flags the question so you can add the answer once.
Can it book the evaluation?
No — Zurvo doesn't connect to your scheduling system. It captures the appointment request with the patient's name, number, and what they're coming in for, and emails it to your team. Your front desk schedules the evaluation and keeps control of the calendar and provider availability.
How long does setup take, and what does it cost?
About five minutes. Zurvo trains on your website content, then one pasted line of code puts the widget live. Plans start at $39/mo after a 3-day free trial, and anyone on your team can take over a live chat whenever a conversation needs a person.
Answer every customer, even when your team can't.
See Zurvo answer from your own services, pricing, and policies — and capture the lead when a customer needs you.
3-day free trial · Monthly or annual billing · Cancel anytime