AI Chatbot for Urgent Care Clinics.
An AI chatbot for urgent care clinics that answers hours, walk-in, service, and insurance questions 24/7 and gets patient details to your front desk fast.
3-day free trial · Monthly or annual billing · Cancel anytime
Your busiest hour is everyone's worst hour
Answer the 8:45pm 'are you still open?'
Nobody plans a trip to urgent care. A kid spikes a fever after dinner, an ankle rolls at a Saturday game, a cut needs stitches an hour before you close. Those people are on your website right now asking the same three things: are you open, do you handle this, and do I need an appointment. Meanwhile your front desk is checking in a lobby full of patients and the phone is ringing under the counter. Zurvo answers the website side instantly — hours, walk-in policy, what you treat, what to bring — so the person deciding between you and the ER's waiting room gets an answer before they give up. And it stays honest about what it is: for a true emergency, its job is to say call 911, not to chat.
- Answers hours, holiday hours, walk-in, and what-to-bring questions the moment they're asked
- Covers evenings, weekends, and flu season — exactly when your phones are worst
How it works
On your website in three steps.
Setup doesn't need your IT vendor. Point Zurvo at your website and upload anything else you want it to know — your services list, self-pay price sheet, accepted insurance page, occupational health packet — and it trains on that content. Then paste one line of code into your site. From that point it answers visitors from your own published material, and when something isn't covered, it says it doesn't know instead of improvising an answer at a clinic's front door.
- 1. Give Zurvo your website address and upload documents like a services or insurance list
- 2. Add the widget with a single line of code — about five minutes end to end
- 3. It answers visitors, captures their details, and shows you what it couldn't answer
Front-desk questions, not medical ones
What questions can a chatbot answer for an urgent care clinic?
A chatbot for an urgent care clinic answers the front-desk questions: hours and holiday hours, whether patients walk in or check in first, which services you offer — X-ray, stitches, rapid tests, sports and school physicals — age limits, what to bring, and payment options as published on your site. It does not give medical advice. Zurvo never tells a visitor whether a symptom is serious, what condition they might have, or whether to come in — that's your clinical staff's call, and the page it lives on should say so plainly. What it will do is answer 'do you do X-rays on site?' or 'do you see babies under six months?' straight from your website, and capture the visitor's name and number when they want your team to follow up.
- Handles hours, walk-in, services-offered, age-limit, and what-to-bring questions with your real policies
- Never diagnoses, judges symptoms, or gives medical advice — clinical questions go to your staff
Insurance and occupational health
Can it answer insurance and employer-services questions?
It answers from what you publish, and only that. If your site lists the plans you accept and your self-pay visit price, Zurvo relays them and cites the page — it never verifies a specific patient's coverage or promises what a visit will cost them, and it says so. The same honesty pays off on the occupational health side: employers landing on your site at 4pm asking about DOT physicals, drug screens, or workers' comp visits are revenue your front desk rarely has time to chase. Zurvo answers what your occ-med pages say, captures the company contact's details, and emails your team a summary and recent transcript — and anyone on staff can take over the chat live when a conversation needs a person.
- Relays accepted insurance and self-pay pricing exactly as your website states it — never verifies coverage
- Captures employer and occupational health inquiries and emails them to your team immediately
Know what patients ask
See the questions your website can't answer.
Every conversation is saved, and Zurvo shows you the questions visitors asked most — including the ones it couldn't answer from your site. If people keep asking whether you do stitches for kids, take a certain plan, or offer telehealth visits, you'll see it in one list. Add those answers to your site and the next family deciding at 9pm gets a yes instead of silence.
- Spot the services, plans, and policies patients ask about that your site doesn't cover
- See every unanswered question so your site keeps getting better
An AI chatbot for your urgent care clinic.
Zurvo is an AI chatbot for urgent care clinics that answers website visitors’ front-desk questions 24/7 and captures their details for your team. Urgent care traffic peaks exactly when a front desk can least absorb it — weeknights, weekends, flu season — and the people on your website are deciding in the next two minutes whether to drive over. Zurvo answers from your own hours, services, and policies, and lead capture collects the name and number of anyone who wants a callback, from a parent asking about pediatric visits to an HR manager asking about drug screens.
The boundary is deliberate: Zurvo answers the questions your front desk answers — never the ones your providers do. No symptom-checking, no medical advice, no coverage verification, and no pretending to be an emergency line. Because answers are grounded in your own content, it cites the page it pulled from and says “I don’t know” rather than guessing about a plan or service you never published. When a conversation needs a person, human handoff emails your team instantly and lets anyone take over the chat live, and AI Insights shows you every question your site couldn’t answer so the gaps close over time.
Plans start at $39/mo after a 3-day free trial — view pricing, start your trial, or see it answer live.
Frequently asked questions.
How does an AI chatbot help my urgent care clinic?
It takes the website questions off your front desk during the hours they're busiest. Visitors get instant answers about hours, walk-in policy, services, and what to bring — straight from your own site — and when they want follow-up, Zurvo captures their name and number and emails your team right away. Your staff keep checking in the lobby instead of answering the same questions online.
Will it give medical advice or tell someone whether to come in?
No. Zurvo doesn't diagnose, weigh symptoms, or recommend treatment, and it won't decide whether someone belongs in urgent care or the ER. It answers front-desk questions from your published content and leaves clinical judgment to your providers. It's also not for emergencies — anything life-threatening is a 911 call, and the widget can say exactly that.
Can it tell a patient if we take their insurance?
It can tell them what your website says — the plans you list as accepted and your posted self-pay pricing — and it cites the page it pulled from. It does not verify an individual's coverage or estimate their out-of-pocket cost. When a visitor needs that confirmed, it captures their details so your front desk can check and call back.
Can it check patients in or reserve a spot in line?
No. Zurvo doesn't connect to your check-in or scheduling system, and it can't quote a live wait time. It answers how your visit process works as your site describes it, captures the visitor's name, number, and reason for reaching out, and emails your front desk — your team handles check-in and scheduling from there.
How long does setup take, and what does it cost?
Most clinics are live in about five minutes: Zurvo crawls your website, trains on the content, and you paste a single line of code. Plans start at $39/mo after a 3-day free trial — a card is required to start, and canceling is self-serve.
Answer every customer, even when your team can't.
See Zurvo answer from your own services, pricing, and policies — and capture the lead when a customer needs you.
3-day free trial · Monthly or annual billing · Cancel anytime