What is Zurvo?

Zurvo is an AI chatbot for your website. It trains on your business’s own website and documents, then answers customer questions instantly, 24/7, captures leads from those conversations, and hands off to your team when a person is needed. Zurvo is a hosted software product: you add it to your site with a single line of code, and there is no AI model to build, train, or maintain yourself.

This page explains, in plain terms, what Zurvo is, who it is for, how it works, what it costs, and where its limits are.

What is Zurvo?

Zurvo is customer-support and lead-capture software built around an AI chatbot. The chatbot appears as a small chat widget in the corner of your website. Visitors type questions in natural language and get immediate answers based on your business’s own content — your services, pricing, policies, and FAQs — rather than generic information.

Zurvo belongs to the category of AI customer support tools (sometimes called AI agents, AI chatbots, or conversational AI). What distinguishes a useful one is that it answers from your content and knows when to bring in a human, rather than improvising answers it cannot stand behind.

Who is Zurvo for?

Zurvo is for any business with a website that receives recurring customer questions. It is built for small and mid-sized teams that want to answer customers around the clock and capture more leads without adding headcount.

Common users include:

• Local and service businesses — home services, healthcare practices, salons, contractors, and trades that field the same questions about hours, pricing, and availability.
• E-commerce stores — answering product, shipping, and returns questions and recovering visitors who would otherwise leave.
• SaaS and software companies — deflecting repetitive support questions and qualifying leads on the marketing site.
• Professional services — law firms, agencies, accountants, and consultancies that want to capture inquiries after hours.

How does Zurvo work?

Zurvo works in a few clear steps:

1. It learns your business. You point Zurvo at your website and optionally upload documents. Zurvo reads that content and builds a searchable knowledge base, and it can re-crawl on a schedule to stay current.
2. You add it to your site. You paste one snippet of code onto your website (or add it through your CMS). The chat widget goes live in your brand’s colors.
3. It answers customers. Visitors ask questions in plain language and get instant answers drawn from your content — day or night, in any time zone.
4. It captures leads. When a visitor shares an email address or phone number, Zurvo saves it as a lead with the conversation attached, so you can follow up.
5. It hands off to your team. When a conversation needs a person, it moves to your team’s shared inbox with the full transcript and a summary, so a human picks up with context.
6. It gets more useful over time. Every question your content does not cover is surfaced so you can fill the gap — you improve the chatbot by improving your content, not by writing rules.

What can Zurvo do?

• Answer customer questions 24/7 from your own website and documents.
• Capture leads automatically from conversations, and through an optional lead form.
• Hand conversations off to your team’s shared inbox with full context.
• Let visitors send a photo that the chatbot can read and respond to.
• Show which questions customers ask most and where answers are missing.
• Match your brand with a customizable widget, greeting, and colors.

What Zurvo does not do

Being clear about the boundaries matters:

• It does not book appointments or manage a calendar. It captures the request and the customer’s details and passes them to your team, who schedule the booking.
• It runs on your website, not across other channels. Zurvo is a web chat widget; it does not operate over SMS, WhatsApp, phone, voice, or social media.
• It is not a general-purpose agent. It answers, captures, and routes — it does not take actions inside your other business systems or process payments.
• Its answers depend on your content. Zurvo answers from the material you give it, so the quality of its answers reflects the quality and coverage of your website and documents.

How much does Zurvo cost?

Zurvo has three plans, billed monthly or annually (annual saves 20%):

• Launch — $39/month: 500 messages per month, 100 pages indexed.
• Growth — $89/month: 3,000 messages per month, 300 pages indexed.
• Scale — $179/month: 12,000 messages per month, 1,000 pages indexed.

Every plan includes a 3-day free trial, and a card is required to start it. Zurvo does not offer a free plan.

How is Zurvo different?

Zurvo is built to be simple to adopt and honest about what it does:

• It answers from your own content, so responses reflect your real services, pricing, and policies instead of generic answers.
• It hands off to your team when a question needs a person, so customers are never left at a dead end.
• It captures leads from ordinary conversations, turning website visitors into people you can follow up with.
• It is fast to set up — live in about five minutes with a single snippet, no development project.
• Its pricing is transparent — clear monthly plans with a trial, not a sales-gated quote.

How do you get started with Zurvo?

Getting started takes about five minutes:

1. Create a Zurvo account and start your 3-day trial.
2. Point Zurvo at your website so it can index your content, and upload any documents.
3. Paste the one-line snippet onto your site.

Your chatbot then answers customers, captures leads, and hands off to your team. You can see it in action on the demo, review pricing, or read how it works.