What happens if a payment fails.
Learn how Zurvo handles a failed payment — your plan isn't downgraded automatically — and how to resolve it through the Stripe billing portal.
If a payment fails, Zurvo is deliberately gentle about it. A single failed charge is usually something transient — an expired or replaced card — so Zurvo does not immediately downgrade you or wipe your plan. Instead it flags the failure so you can fix it, while Stripe retries the charge on its normal schedule.
What Zurvo does
When Stripe reports a failed invoice, Zurvo marks the affected organization as payment failed for visibility. Each organization is billed separately with its own subscription, so a failed invoice affects only that organization — your other organizations keep running normally. Your plan stays intact — entitlements aren’t stripped on a single failure — so there’s a clean path back once payment succeeds.
How to resolve it
- Go to the Billing page from the account menu (your avatar, top-right).
- Click Manage billing on the affected organization to open the Stripe billing portal.
- Update your payment method — replace the expired card or add a new one.
Once a charge goes through successfully, the payment-failed flag clears automatically and your organizations return to normal. You don’t need to re-select your plan.
If the subscription is eventually cancelled after repeated failures, the organization becomes paused and its chatbot stops answering until you start a plan again. See Manage your plan to restart, and Update payment details and find invoices for the portal.