Export your conversations.

Export lets you download complete chat transcripts — every visitor, bot, and human message — so you can archive them, analyze them in a spreadsheet, or hand them to another tool. You reach it from your Account page: click your avatar in the top-right corner, choose Account, and open the Conversation exports card.

Pick the conversations to export.

The page loads your most recent conversations into a table. Use the filters at the top to narrow the list:

Status — limit to one conversation status (Active, Needs human, Resolved, and so on).
From / To — restrict to a date range.
Search visitor — match on a visitor’s name or email.

Then choose what to export:

Select specific conversations — tick the checkbox on each row (or the header checkbox to select every loaded conversation), then use Download selected.
Export everything that matches — use Export all matching to export every conversation that matches your current filters, not just the ones shown in the table.

Choose a format.

Pick the format with the CSV / JSON / Markdown switch before you export:

CSV — one row per message, with the conversation id, timestamps, sender, message text, and visitor details. Best for spreadsheets and analysis.
JSON — an array of conversations, each with its messages nested inside. Best for importing into another system.
Markdown — a clean, readable transcript with a heading, the visitor’s details, and each turn labeled by sender. Best for reading or sharing.

Single vs. bulk exports.

CSV and JSON always download as a single file, however many conversations you include.

Markdown depends on how many conversations you export:

One conversation downloads as a single .md file.
More than one downloads as a ZIP containing one .md file per conversation, named after the visitor.

Copy a transcript instead of downloading.

When Markdown is selected and you have at least one conversation checked, the Copy Markdown button becomes available. It copies the selected transcripts straight to your clipboard — handy for pasting into a ticket, a doc, or a message — and shows a Copied! confirmation. No file is downloaded.

Who can export.

Exporting is limited to owners and admins. Full transcripts include visitor personal information (names, emails, phone numbers), so the capability is gated behind the conversations.export permission. If you don’t have access, the page tells you so — ask an owner to grant it.

Frequently asked questions.

Who can export conversations?

Exporting full transcripts is limited to owners and admins. It exposes complete chat history including visitor names, emails, and phone numbers, so it's gated behind the conversations.export permission, which owners and admins hold by default.

What's in each format?

CSV gives you one row per message (good for spreadsheets and analysis). JSON gives you an array of conversations with nested messages (good for feeding another system). Markdown gives you a readable transcript per conversation (good for sharing or reading).

Why did my Markdown export download as a ZIP?

When you export more than one conversation as Markdown, each conversation becomes its own .md file and they're bundled into a ZIP. A single-conversation Markdown export downloads as one .md file.