Help center
Security & Troubleshooting
Data handling, access controls, and answers when something looks off.
All topics
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Understand how Zurvo isolates and protects your data.
How Zurvo keeps your data separate from every other business — per-tenant isolation, rate limits, CSRF and SSRF protection, encrypted secrets, and audit logs.
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See what data Zurvo stores and how long it's kept.
A plain-language rundown of the data Zurvo keeps — conversations, leads, trained knowledge, uploads, and logs — and honest answers on how long each is kept.
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Troubleshoot a chatbot that won't answer.
Work through why a Zurvo chatbot stops answering — a paused plan, a reached message limit, a disabled bot, missing training, or an expected abstention.
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Fix a widget that isn't showing on your site.
The chat widget won't appear? Check the install snippet and ID, script blockers, page caching, and builder limits — with the iframe fallback for tricky sites.
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Troubleshooting FAQ.
Quick answers to common Zurvo issues — a reached message limit, a stuck crawl, a rejected file or photo, a handoff not notifying you, and missing emails.
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