Help center
Insights & Analytics
See what customers ask, what gets resolved, and what to fix next.
All topics
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Find the questions your chatbot couldn't answer.
Use the Insights unanswered queue to see the questions visitors asked that your chatbot couldn't confidently answer, grouped and ranked by how often they came up.
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Review risky and downvoted answers.
Catch answers your chatbot gave on thin evidence and answers visitors marked unhelpful, then fix each one with the Answer this loop before it costs you a customer.
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Read your analytics overview.
Track how your chatbot is doing with the Analytics page — conversations, answer and deflection rates, satisfaction, leads and conversion, plus charts over 7, 30, or 90 days.
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Track your usage and message quota.
See how many of your plan's monthly messages you've used with the usage meter on your dashboard and billing page, and learn what happens when you hit the cap.
Still need help?
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