Understand how your chatbot answers.

Your chatbot doesn’t make things up. It answers from the knowledge base you build — your crawled pages, uploaded files, and typed-in facts — and it’s careful about what it says. This guide explains the approach so the chatbot’s behavior makes sense.

Answers are grounded in your content

When a visitor asks a question, your chatbot searches your knowledge base for the most relevant content and answers from what it finds. It isn’t answering from general knowledge of the world — it’s answering from your business’s information. That’s why training matters: the better your knowledge base, the better the answers.

Every answer can show its sources

Answers include a Show sources link. Opening it reveals the pages or documents the answer was drawn from — a crawled page links to its URL, an uploaded file shows its title. This lets visitors verify an answer against the original, and it keeps your chatbot honest.

It holds back when it isn’t sure

If your chatbot can’t find enough supporting content to answer confidently, it says so rather than guessing — and it can offer to connect the visitor with your team. This is intentional. A chatbot that admits it doesn’t know is far more trustworthy than one that invents an answer.

Gaps become opportunities

Every question your chatbot couldn’t answer well is captured in Insights. Instead of silently failing, those moments become a to-do list: each one points to a piece of knowledge worth adding. Fixing them is quick with the Answer this fix loop, and over time your chatbot answers more and more because you keep feeding it what your customers actually ask.

Keep it accurate

Because answers come straight from your knowledge, keeping that knowledge clean pays off. Review and edit documents that are wrong, type in facts you want stated a specific way, and keep an eye on your business profile, which gives your chatbot the structured context — hours, services, contact details — behind its answers.

Crawl your website to train your chatbot.

Point Zurvo at your website and it crawls your pages into a searchable knowledge base — with a live progress view, per-plan page caps, and a cancel button.

Fix a gap with the Answer this loop.

When Insights surfaces a question your chatbot couldn't answer, one click carries it into the knowledge editor with the answer pre-titled — fix the gap in seconds.

Add knowledge by typing text or scraping a URL.

Type facts straight into your knowledge base as owner-curated truth, or scrape a single web page — two quick ways to add or correct what your chatbot knows.

Generate your business profile.

Turn your crawled knowledge into a structured business profile — overview, products, FAQs, contact, policies, and more — that gives your chatbot accurate context.

Frequently asked questions.

Why does my chatbot sometimes say it doesn't know?

By design. When your chatbot can't find enough supporting content in your knowledge base, it holds back instead of guessing. Those held-back questions show up in Insights so you can fill the gap.

Can visitors see where an answer came from?

Yes. Answers include a Show sources link that reveals the pages or documents the answer was drawn from, so visitors can check the original.

How do I make my chatbot answer more questions?

Add more knowledge. The more relevant content you crawl, upload, or type in, the more your chatbot can answer confidently. Insights points you to the exact gaps to fill.